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MOMENTUM - To keep in regular touch with the client as the project develops and to answer candidates' queries as they arise. Lengthy periods without contact lead to a loss of confidence. It is important that the consultant and the client maintain the momentum.

MONITORING - To monitor closely the final stage of the project. This is the period after the shortlist has been interviewed and a candidate has been chosen. Many clients feel that the work of the consultant is over at this point, but in our view this is a critical phase where close liaison between client, candidate and consultant is more likely to ensure a successful outcome than direct negotiation between client and candidate.